Privacy Policy

Privacy statement issued pursuant to Art. 13-14 of Regulation (EU) 2016/679 (GDPR) by Studio Interpreti Milano Srl, with registered address in Via G. Boccaccio 35, 20133 Milano, Italy, and its branches, affiliates, subsidiaries, and parent companies (hereinafter jointly referred to as SIM).

In relation to the information that SIM may collect and in order to ensure the protection of the personal data of all data subjects under its privacy policy, we hereby inform you as follows:

Purpose of the processing

In accordance with our privacy policy, the personal data you provide shall be used to deliver the services requested, for accounting purposes, to comply with legal obligations, to rate your satisfaction with our services, to send you information necessary for the performance of services or advertising material, and to exercise the right to legal defence.

Processing methods

The methods of processing personal data include the use of secure physical and digital systems. SIM employs personnel adequately trained in personal data protection and carefully selected to ensure proficiency in the required language, technical skills, availability, and the ability to fulfil any further professional conditions necessary for the proper execution of the services.

Provision of data

If you request translation or word processing services, please take care to encrypt or otherwise conceal any personal data of third parties included. Should this not be possible and you wish to prevent SIM’s European and non-European staff from seeing such data, when ordering the service, please highlight them in the text and instruct SIM in writing to keep them hidden during translation and processing, acknowledging that these operations involve extra costs and time for SIM.

Data disclosure and dissemination

The data provided may be disclosed to professionals or specialist companies, such as legal consultants, accountants, or translation companies—which will be bound by compliance with SIM’s regulations on data security and the provisions of the GDPR—as well as to bodies and authorities to whom we may be legally obliged to disclose them. SIM delivers quality multilingual services by employing native speakers in EU and non-EU countries under a contractual obligation to protect data at an appropriate level comparable to that provided for by the GDPR.

Data retention

Personal data shall be stored indefinitely, using technologically secure systems, in compliance with the regulations on data retention (for example, tax returns) and to exercise the right to legal defence in the event of litigation.

In order to improve the quality of the service and as a safeguard in the event of litigation, SIM stores texts, translations, and data indefinitely, protecting them in special electronic encrypted storage systems. As data subjects, customers have the right to request that their personal data be deleted at any time.

Data Controller

The Data Controller of SIM is its parent company, Studio Moretto Group Srl, with registered address in Via Cefalonia 70, 25124 Brescia, Italy, Tax Code and VAT Nr. 02936070982, e-mail complaints@smglanguages.com and tel. +34 0302452916.

Rights of the data subject

You may exercise the following rights, pursuant to Articles 15 to 22 of Regulation (EU) No 2016/679, by sending a written request to the Data Controller at complaints@smglanguages.com:

• right to access personal data;
• right to obtain information on the purposes of the processing, the categories of personal data, any profiling procedures, the recipients or categories of recipients to whom the personal data has been or will be disclosed and, where possible, its retention period;
• right to rectification and deletion;
• right to erasure or restriction of personal data processing;
• right to portability of personal data, that is, receive them from a data controller, in a structured , commonly used and machine-readable format, and transmit them to another data controller without hindrance;
• right to object to the processing at any time, even when performed for the purposes of direct marketing;
• right to revoke consent at any time without prejudice to the lawfulness of the processing based on the consent given prior to the revocation;
• right to complain to a supervisory authority.

Consent to the processing of data for Necessary Purposes

Your consent to the processing of personal data is required to enable SIM to fulfil the following Necessary Purposes: to perform the services (e.g., to deliver products and services to your representatives and contact them if necessary), to draw up invoices and accounts, to comply with the provisions of the law, to rate your satisfaction with the services received in order to improve the quality and respond to any complaints, to transmit information necessary for the performance of the services, and the right to legal defence in the event of a dispute. For all of these purposes, your consent is implicit in the signing of the contract with SIM, insofar as refusal to consent to the processing of your personal data would make it impossible for SIM to fulfil its contractual and legal obligations.